Frequently Asked Questions

What types of devices can Circle manage?

Circle manages and monitors online screen time and content on any connected device. That means Wi-Fi devices AND mobile devices – anywhere they go. Smartphones, tablets, computers, smart TVs, gaming consoles, streaming devices, smart assistants and more are covered with Circle.

Is my router compatible with Circle Home Plus?

Circle Home Plus is compatible with the vast majority of routers. Circle also has the option to enable Compatibility Mode within the app to ensure the best experience and connection.

Can Circle manage specific apps, like Netflix or Facebook?

Yes, Circle can manage access and set time limits for popular sites and platforms, including Facebook, Fortnite, Instagram, Netflix, Snapchat, YouTube, TikTok and more.

Does Circle Home Plus manage devices away from home Wi-Fi?

Yes, Circle covers iOS and Android devices on all networks, wherever they go. Download the Circle Parental Controls app on mobile devices (smartphones and tablets) to extend Circle’s coverage away from home.

How does Circle work on mobile devices?

Once the Circle App is installed on mobile devices, all of Circle’s parental control features are extended to that device through a unique local VPN. This lets you manage and track online activity on any data network – even Wi-Fi networks outside the home.

Does Circle monitor texting?

No, Circle Home Plus does not monitor texts, phone calls, or iMessages. Since SMS-based text messages and phone calls are transmitted through your cellular carrier, this type of communication is invisible to Circle.

Does Circle’s History feature display the full URL link?

No. Popular sites like YouTube, Google, Netflix and Facebook are fully encrypted, which limits Circle from seeing the complete URL link. Circle filters the domains being accessed to display which sites were visited throughout the day – and which sites Circle filtered out.

What app should I use to set up Circle Home Plus (2nd Gen)?

Download the Circle Parental Controls app to set up and manage Circle Home Plus (available on the iOS App Store and Android Play Store).

What app should I use to set up Circle with Disney (1st Gen)?

Download the Circle with Disney app to set up and manage a Circle with Disney device. You will experience errors if pairing the Circle with Disney app with the Circle Home Plus device.

How does Circle Home Plus (2nd Gen) compare to Circle with Disney (1st Gen)?

Circle Home Plus is the newest generation of Circle parental controls. This upgrade offers broader device coverage by extending Circle’s at-home functionality to mobile devices that use data and Wi-Fi. It also features new location tracking for mobile devices. With a faster network connection (thanks to a 1 Gb Ethernet port and 40% faster CPU) and more flexible cloud-based solution, Circle Home Plus delivers a more reliable user experience.

What is the difference between Basic and Premium features?

Basic features (Filters, History, and Usage) are always free with Circle. Subscriptions include access to Premium features, regularly $9.99/month. Circle Home Plus comes with either a 3-month, 1-year, or lifetime subscription.

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